Shipping Information

Overview

Apex Laboratory ships research products with tracked domestic service. This page explains order handling, cutoff timing, carrier expectations, tracking, address requirements, shipping rates, domestic coverage, packaging, and what to do if a delivery issue occurs.

Shipping timelines are estimates, not guarantees. We work to dispatch eligible orders quickly, but final delivery timing depends on carrier scanning, routing, weather, holidays, address accuracy, and local delivery conditions.

Carrier & Service

Orders currently ship via USPS with standard tracked service to valid shipping addresses in all 50 U.S. states. Tracking is provided for every shipment.

Typical in-transit time is about 2-5 business days after carrier acceptance, depending on destination region and carrier conditions. Addresses farther from the dispatch point may take the upper end of the range. USPS does not deliver on Sundays or U.S. federal holidays.

Handling Time & Order Cutoff

Orders usually ship the same business day that payment clears if payment clears before the daily cutoff of 2:00 PM ET. Orders that clear after cutoff, on weekends, or on U.S. federal holidays are dispatched the next business day.

An order may take longer if payment is pending, inventory is being reconciled, the address requires review, an item is on hold or temporarily out of stock, fraud screening requires attention, or support needs to contact you before release.

Coverage & International Orders

Apex Laboratory currently ships to domestic U.S. addresses only. We do not ship internationally at this time.

Researchers outside the United States should not place orders using freight forwarders, reshippers, or third-party export addresses unless Apex has provided written authorization. Import rules vary by country, and the buyer is responsible for compliance with all applicable laws.

Shipping Rate & Checkout

Standard shipping is $9.99 on most orders. The final shipping cost is calculated at checkout based on the order and available shipping settings.

Shipping charges, promotions, free-shipping thresholds, and available services may change without notice. The checkout total controls the final amount charged before an order is submitted.

Packaging & Product Integrity

Orders are packed to protect product identity, vial integrity, and shipment readability during normal carrier handling. Packaging may include padded protection, rigid outer packaging, labels, and product-specific handling choices based on the items in the order.

Do not use products if the package appears severely damaged, open, contaminated, tampered with, or inconsistent with the order. Keep all packaging, product labels, vials, inserts, and photos until support reviews the issue.

Address Accuracy

You are responsible for entering a complete and accurate shipping address at checkout. Include apartment, suite, unit, building, company, department, or access details when needed.

If an address is incomplete, undeliverable, refused, returned to sender, or changed after dispatch, additional shipping charges, delays, cancellation, or refund deductions may apply. Contact support as soon as possible if you notice an address error. We can only correct an address before the package is handed to the carrier.

Tracking & Delivery Issues

Every order includes a tracking number emailed at the time of dispatch. Tracking allows you to follow the shipment from label creation to delivery, but carrier scans may occasionally be delayed or missed.

If tracking has not updated after 2 business days, shows delivered but the package is not present, appears misrouted, or has been stalled unusually long, contact Contact Support with your order number and tracking number.

Damaged, Missing, or Incorrect Items

If an order arrives damaged, missing an item, or containing an incorrect item, contact support promptly with your order number, photos of the package, photos of the packing materials, photos of the product labels, and a clear description of the issue.

We may request additional information to review carrier damage, packing discrepancies, inventory records, and product integrity. Approved resolutions may include replacement, refund, credit, or another solution described in our Return Policy.

Order Holds, Weather & Exceptions

Occasionally an order may be held before shipment because payment is pending, inventory is being restocked, a product is on hold, a batch is being verified, an address appears incomplete, or the order requires manual review.

Carrier delays may occur due to weather, holidays, regional disruptions, incorrect addresses, forwarding requests, access limitations, or network congestion. We monitor support requests and will help where possible, but carrier delivery timing is outside our direct control after hand-off.

Quick Answers

What time is the daily order cutoff?

2:00 PM ET on business days. Orders with cleared payment before cutoff usually ship the same day; later orders ship the next business day.

How long will delivery take?

Most domestic orders arrive after same-day or next-business-day handling plus roughly 2-5 business days in USPS transit.

Do you ship to the UK, UAE, Canada, or other countries?

Not at this time. Shipping is currently limited to U.S. addresses.

Where can I review returns?

Return eligibility, damaged shipment procedures, and refund review rules are available on the Return Policy page.